(Enterprise) Question about signing flows and timeout

Questions and Answers Enterprise
1

Question:

We are looking into the signing flows from our users perspective and in the process ended up with some questions regarding timeout.

Is there somewhere in your documentation we can find information regarding the session timeout on the signicat signing ui?

We have been trying to find some information to answer the following questions:

Is this controlled by a session cookie?
How long is the timeout (default)?
Can we define how long it should be?

Can you help us answer these questions directly or by pointing us to some documentation?

2

Answer:

After 30 minutes the session times out, but it can always be started again from the link.

There is also a “days-to-live” value on our documents, you can read about it here:
https://developer.signicat.com/enterprise/apis/sign/documentservice/v3.html#fields-2
You can set this value yourself but the default is 30 days.

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