Without changes from our side, we experience issues with PAdES on dashboard-test.signicat.io since yesterday (15th of May): document_packaged event not being triggered in webhooks, thus PAdES not available anymore when trying to download the files of a completed signature flow (all signers signed, files and attachments are available to download but not in the PAdES format anymore).
See “Completed packages” in the 2 screenshots before, on from 14th (when it worked), one from today where it doesn’t work. You’ll see that the screenshot from 14th has " standard_packaging, pades," while the one from today has only " standard_packaging,"
What to do? Did we miss an update that changed the Signicat behavior or is there an issue with your processing queues or…? The same thing worked until 14th of May, not from 15th.
Thanks in advance.
We were about to finalize our integration for production usage, then this came up. Not very encouraging. We’d also like to mention that we didn’t encounter any issue with the Signature API until now, so that’s a plus.
Yes, unfortunately there is an issue with a third party service that we use to create the PAdES files. We were able to publish a fix yesterday while we wait for the third party to resolve the issue. Apologies for the inconvenience.